Director of Public Safety Information Technology
Salary:
Commensurate with experience
Benefits: Generous
benefits include paid time off including holidays and vacation, retirement
match, and tuition remission for employee and dependents. Details at www.duq.edu/benefits
Location: Public Safety/Student Life
Position Status:
Full-time
Hours:
Varied
Position Number: 446103/10-1082
FLSA Status: Exempt
POSITION SUMMARY:
The Director of Information Technology (IT) for Public Safety at Duquesne
University is responsible for integrating advanced technological solutions to
enhance campus security operations and emergency response capabilities. This
leadership role oversees the implementation and maintenance of critical
security technologies including surveillance systems, access control
infrastructure, emergency notification platforms, and data management systems
that support the university's safety initiatives. The Director ensures that all
Public Safety technological resources operate at optimal efficiency while
meeting compliance requirements and adapting to evolving security challenges in
the higher education environment. Through strategic technology planning and
implementation, the Director empowers Public Safety personnel with the digital
tools necessary to fulfill their mission of protecting the Duquesne University
community.
DUTIES AND
RESPONSIBILITIES:
Works with leadership in Public Safety and Computing & Technology Services
(CTS), and key University stakeholders, to assess, develop and maintain a
comprehensive Public Safety IT Portfolio (Video Management System, Access
Management System, Police Reporting System, Emergency Management Notification
Systems, data analytics and reporting, procurement, business process
improvement-workflow, etc.) that supports the Duquesne University user
community, as well as maintain a comprehensive Public Safety IT System
Environment that meets the diverse needs of the campus community. Leads in
establishing, with appropriate constituencies and supervisors, the service
goals, metrics, strategies, policies, procedures, staffing, and annual project
plans for the services accountable to assigned departmental groups.
Provides
leadership in continuing a culture of innovation and partner with appropriate
campus constituencies and vendor partners in developing long-range planning for
the suite of services that support the Duquesne University user community.
Monitor new developments and current industry best practices and incorporate those
as appropriate into the operational management and planning of Public Safety
IT. Serve on the Technology Architecture
Fusion Team led by CTS.
Direct resources
(staff and outside consultants as needed) in the evaluation, consultation,
prioritization, implementation, maintenance, replacement and retirement of
public safety applications and systems needed by the University. Ensure
scalability and accessibility of applications and services. Create and execute
a roadmap for deliverables based on requirements, projects, and support
functions.
Leads complex,
institution-wide deployments of technology solutions and services and assist in
determining the most appropriate project implementation and software
development methodology to use (Waterfall and Agile as examples). As part of this effort, the director will
need to develop and oversee a Public Safety IT Committee. Develop, manage and
lead large projects and programs that support the public safety needs of the
University. These efforts will require broad resources from across the
institution and perhaps outside of the University (contractors, vendors, peer
institutions, others)
This position
will report to the AVP/Chief of Police and will have a dotted reporting line to
the Vice President of Technology and Chief Information Officer in CTS. As part
of this reporting line, the Director will participate in Student Life
Departmental Meetings, Public Safety Departmental Meetings (Command Staff,
Emergency Management, Etc.), CTS Leadership and Management Meetings, CTS Staff
Meetings, Change Management Meetings, and Project Management Meetings. As
directed by the AVP/Chief of Police and/or the VP of Technology and CIO, this
position will actively collaborate with other CTS and Departmental IT leaders
through innovative common processes and practices to disclose, direct, manage,
and most effectively control the collective activities of Public Safety IT
across Duquesne University.
Completes other
duties as assigned.
REQUIREMENTS:
Minimum qualifications:
Bachelor’s degree in computer science, computer engineering or a relevant field
from an accredited institution.
8 or more years of progressively
responsible experience delivering technical or operational computing services
in a complex IT environment including previous management experience; detailed
knowledge of the industry as a whole and emerging technologies in particular;
demonstrates broad understanding of technical and functional disciplines in IT.
Alternately, the successful candidate may possess any equivalent combination of
experience and training, which provides the knowledge, skills and abilities
required to perform the essential job functions. This includes, but is not
limited to, the following:
Management and
leadership experience in a university environment.
Experience
managing multiple groups of similar scope and size.
Ability to
successfully manage multiple IT services including the development of service
strategy, service design, service transition, service operations, and continual
service improvement.
Ability to
administer within and contribute to a team-based management environment
Excellent analytical,
organization, communication, supervisory, and innovative problem-solving
skills. This includes data analysis, development of key performance indicators
(KPIs), and service assessments.
Ability to direct
the gathering, representation, and communication of end user needs to technical
staff and manage the communication of technical constraints to end users.
Ability to
construct and effectively apply staff evaluations.
Ability to
function in a team management environment - providing constructive criticism
and taking input from members of the Student Life and CTS Leadership Team.
Ability to manage
complex, long-term and dynamic vendor relationships, including contract
negotiations and conducting requests-for-proposals (RFP’s). Experience with
vendor management.
Capability to
solve problems, to resolve conflicts and deal effectively with internal and
external constituencies maintain composure under stressful situations and with
frequent distractions.
Ability to
understand technical details to the extent necessary in order to manage areas
of responsibility.
Ability to
communicate clearly, in detail, both verbally and in written format, to a
variety of technical and non-technical constituencies.
Considerable
experience in project management and leadership.
Professional experience developing web content and newsletters or other
promotional materials.
Experience
configuring and using a service management system in order to support managing,
incidents, problems, changes, assets management, and request management.
Experience
measuring client satisfaction and using data to develop support and service
strategies.
Experience
designing and implementing a comprehensive, accurate and precise deployment
management strategy.
Ability to
establish and maintain effective working relationships with the University
Community.
Ability and willingness to contribute actively to the mission of the University
and to respect the Spiritan Catholic identity of Duquesne University. The
mission is implemented through a commitment to academic excellence, a spirit of
service, moral and spiritual values, sensitivity to world concerns, and an
ecumenical campus community.
APPLICATION
INSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact information
for three professional references.
Duquesne University was founded in 1878 by its sponsoring religious community,
the Congregation of the Holy Spirit. Duquesne University is Catholic in
mission and ecumenical in spirit. Motivated by its Catholic identity,
Duquesne values equality of opportunity both as an educational institution and
as an employer.