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Assistant Director of Communications Systems - Enrollment Management Group

Salary:                Commensurate with experience
Benefits:            Generous benefits include paid time off including holidays and vacation, retirement match, and tuition remission for employee and dependents.  Details at www.duq.edu/benefits
Location:          Enrollment Management Group
Position Status:        Full-time                                             
Hours:                      Varied
Position Number:  10-702/223544                  
FLSA Status:            Exempt

POSITION SUMMARY:

This position reports to the Assistant Vice President of Enrollment Operations and Student Services and supports the administrative functions and communications systems within Enrollment Management. This employee will be expected to perform a number of vital roles based on the undergraduate and graduate admission cycle. The Assistant Director of Communications Systems works with the Enrollment Marketing and Communications team to support enrollment (admissions and financial aid) communication from Technolutions Slate and Banner Communication Manager.

This position will also be responsible for ongoing testing, quality assurance, list development, reporting, troubleshooting and support for Slate Deliver and Banner Communication Manager. A goal of this position is to expand the use of these tools to their fullest potential. Administrative work requiring initiative and independent judgement. Maintenance of confidential information while ensuring the efficient operation of the office of Enrollment Management.  

As a condition of employment, Duquesne University requires all new employees —full-time and part-time, including adjunct faculty—to get a COVID-19 vaccine and provide proof of their vaccination upon commencement of employment.

New employees requesting a religious or documented medical exemption from the vaccine must complete and submit a Duquesne University exemption request form for review and approval. To receive the appropriate exemption request form, contact hrservices@duq.edu. Employees with approved exemptions will be required to be tested on a regular basis.

DUTIES AND RESPONSIBILITIES:

Manages all formal communications to prospects, applicants, and current students, including, but not limited to, admission decision letters, scholarship letters, financial aid notices, etc. Generates and inventories enrollment letters, including, but not limited to, admissions decision letters and financial aid notices, for prospective students.

Supports the Enrollment Marketing and Communications team ensure delivery of comprehensive communication plans through communication systems, based upon schedule and the accuracy and integrity of the audience recipient lists and planned messaging.

Utilizes Banner Communications Manager to support the Office of Financial Aid send financial aid notices and reminders to prospective and current students.

Maintains awareness of, shares and utilizes email best practices including browser/client/device compatibility, optimizing deliverability and message standards, as well as maintaining CAN-SPAM compliance.

Main point of contact for fulfillment pieces from the enrollment offices through Slate Print and on-campus mailing departments for pieces such as inquiry and applicant letter, postcards, viewbooks, etc. based upon fulfillment schedule. Produces appropriate enrollment communication to current Duquesne students. Assists daily mail when necessary.

When necessary, provides assistance with inquiry and application data entry and related tasks for undergraduate admissions, graduate admissions, and financial aid during peak seasons of the cycle. Builds relationships with prospective undergraduate students, answering questions and bringing undergraduate admission applications to completion.

Supports operational and processing effectiveness for the entire enrollment division (UG admissions, Graduate Enrollment Services, Financial Aid, Enrollment Marketing and Communications, Military and Veterans, and Guest Services).

Enters inquiry and application data, scans and indexes confidential materials through the systems, ensuring the confidentiality and accuracy of all data entry information processed for admissions. Coordinates the receipt and review of academic credentials for admission applicants.

Assists with the optimization and administration of the enrollment systems, including, but not limited to Technolutions Slate and Ellucian Banner.

Participates in various admissions events (i.e., DUQ Days, Accepted Student Days, etc.).

Completes other duties as assigned.

REQUIREMENTS:

Minimum qualifications:

Bachelor’s degree in business, communications, marketing or a related field from an accredited institution.

1-3 years of experience.

Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:

Strong communication skills, both oral and written.

Attention to detail and accuracy while multi-tasking.

Strong organization skills.

Knowledge of PC and Microsoft Office Software; familiarity with Slate and Banner preferred.

Working knowledge of CRM platforms preferred.

Data entry, scanning and indexing.

Ability to make decisions in accordance with established policies.

Ability to be proactive, strategic and deadline-oriented in a complex organization.

Analytical and problem-solving skills with the ability to prioritize work.

Professional demeanor with the ability to deal with people in a courteous and tactful manner regardless of circumstances.

Ability to work overtime and some weekends during peak application receipt and processing periods.

Motivation to work harmoniously with a diverse group of highly qualified team members.
Commitment to the University’s values of diversity, equity and inclusion, and recognition of the importance of treating each individual with dignity and respect consistent with the University’s Mission.  Demonstrated experience with, and understanding of, the broad diversity of the University community (students, faculty, staff and others).

Ability to establish and maintain effective working relationships with the University Community.

Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University.  The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.

APPLICATION INSTRUCTIONS:

Applicants are asked to submit a cover letter, resume, and contact information for three professional references.

Catholic in its mission and ecumenical in spirit, Duquesne University values equality of opportunity as an educational institution and as an employer. We aspire to attract and sustain a diverse faculty and staff that reflects contemporary society, serves our academic goals and enriches our campus community. We particularly encourage applications from members of underrepresented groups and support dual-career couples through our charter membership in this region's HERC (http://www.hercjobs.org/oh-western-pa-wv/).

We invite applicants for this position to learn more about our university and its Spiritan heritage by visiting http://www.duq.edu/about/mission-and-identity/mission-statement. Those invited to campus for an interview may be asked about ways in which they see their talents contributing to the continued growth of our community and furthering its mission.

Duquesne University was founded in 1878 by its sponsoring religious community, the Congregation of the Holy Spirit.  Duquesne University is Catholic in mission and ecumenical in spirit.  Motivated by its Catholic identity, Duquesne values equality of opportunity both as an educational institution and as an employer.