Assistant Director of Communications Systems - Enrollment Management Group
Salary:
Commensurate with experience
Benefits: Generous
benefits include paid time off including holidays and vacation, retirement
match, and tuition remission for employee and dependents. Details at www.duq.edu/benefits
Location: Enrollment Management Group
Position Status:
Full-time
Hours:
Varied
Position Number: 10-702/223544
FLSA Status: Exempt
POSITION SUMMARY:
This position
reports to the Assistant Vice President of Enrollment Operations and Student
Services and supports the administrative functions and communications systems
within Enrollment Management. This employee will be expected to perform a
number of vital roles based on the undergraduate and graduate admission cycle. The
Assistant Director of Communications Systems works with the Enrollment
Marketing and Communications team to support enrollment (admissions and
financial aid) communication from Technolutions Slate and Banner Communication
Manager.
This position
will also be responsible for ongoing testing, quality assurance, list
development, reporting, troubleshooting and support for Slate Deliver and
Banner Communication Manager. A goal of this position is to expand the use of
these tools to their fullest potential. Administrative work requiring
initiative and independent judgement. Maintenance of confidential information
while ensuring the efficient operation of the office of Enrollment Management.
As a condition of employment, Duquesne University requires all new employees
—full-time and part-time, including adjunct faculty—to get a COVID-19 vaccine
and provide proof of their vaccination upon commencement of employment.
New employees requesting a religious or documented medical exemption from the
vaccine must complete and submit a Duquesne University exemption request form
for review and approval. To receive the appropriate exemption request form,
contact hrservices@duq.edu. Employees with approved exemptions will be required
to be tested on a regular basis.
DUTIES AND
RESPONSIBILITIES:
Manages all
formal communications to prospects, applicants, and current students,
including, but not limited to, admission decision letters, scholarship letters,
financial aid notices, etc. Generates and inventories enrollment letters,
including, but not limited to, admissions decision letters and financial aid
notices, for prospective students.
Supports the
Enrollment Marketing and Communications team ensure delivery of comprehensive
communication plans through communication systems, based upon schedule and the
accuracy and integrity of the audience recipient lists and planned messaging.
Utilizes Banner
Communications Manager to support the Office of Financial Aid send financial
aid notices and reminders to prospective and current students.
Maintains
awareness of, shares and utilizes email best practices including browser/client/device
compatibility, optimizing deliverability and message standards, as well as
maintaining CAN-SPAM compliance.
Main point of
contact for fulfillment pieces from the enrollment offices through Slate Print
and on-campus mailing departments for pieces such as inquiry and applicant
letter, postcards, viewbooks, etc. based upon fulfillment schedule. Produces
appropriate enrollment communication to current Duquesne students. Assists
daily mail when necessary.
When necessary,
provides assistance with inquiry and application data entry and related tasks
for undergraduate admissions, graduate admissions, and financial aid during
peak seasons of the cycle. Builds relationships with prospective undergraduate
students, answering questions and bringing undergraduate admission applications
to completion.
Supports
operational and processing effectiveness for the entire enrollment division (UG
admissions, Graduate Enrollment Services, Financial Aid, Enrollment Marketing
and Communications, Military and Veterans, and Guest Services).
Enters inquiry
and application data, scans and indexes confidential materials through the
systems, ensuring the confidentiality and accuracy of all data entry
information processed for admissions. Coordinates the receipt and review of
academic credentials for admission applicants.
Assists with the
optimization and administration of the enrollment systems, including, but not
limited to Technolutions Slate and Ellucian Banner.
Participates in
various admissions events (i.e., DUQ Days, Accepted Student Days, etc.).
Completes other duties as assigned.
REQUIREMENTS:
Minimum qualifications:
Bachelor’s degree in business, communications, marketing or a related field
from an accredited institution.
1-3 years of
experience.
Alternately, the successful candidate may possess any equivalent combination of
experience and training, which provides the knowledge, skills and abilities
required to perform the essential job functions. This includes, but is not
limited to, the following:
Strong
communication skills, both oral and written.
Attention to
detail and accuracy while multi-tasking.
Strong
organization skills.
Knowledge of PC
and Microsoft Office Software; familiarity with Slate and Banner preferred.
Working knowledge
of CRM platforms preferred.
Data entry,
scanning and indexing.
Ability to make
decisions in accordance with established policies.
Ability to be proactive,
strategic and deadline-oriented in a complex organization.
Analytical and
problem-solving skills with the ability to prioritize work.
Professional
demeanor with the ability to deal with people in a courteous and tactful manner
regardless of circumstances.
Ability to work
overtime and some weekends during peak application receipt and processing
periods.
Motivation to
work harmoniously with a diverse group of highly qualified team members.
Commitment to the
University’s values of diversity, equity and inclusion, and recognition of the
importance of treating each individual with dignity and respect consistent with
the University’s Mission. Demonstrated
experience with, and understanding of, the broad diversity of the University
community (students, faculty, staff and others).
Ability to
establish and maintain effective working relationships with the University
Community.
Ability and willingness to contribute actively to the mission of the University
and to respect the Spiritan Catholic identity of Duquesne University. The
mission is implemented through a commitment to academic excellence, a spirit of
service, moral and spiritual values, sensitivity to world concerns, and an
ecumenical campus community.
APPLICATION
INSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact information
for three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne University values
equality of opportunity as an educational institution and as an employer. We
aspire to attract and sustain a diverse faculty and staff that reflects
contemporary society, serves our academic goals and enriches our campus
community. We particularly encourage applications from members of
underrepresented groups and support dual-career couples through our charter
membership in this
region's HERC (http://www.hercjobs.org/oh-western-pa-wv/).
We invite applicants for this position to learn more about our university and
its Spiritan heritage by
visiting http://www.duq.edu/about/mission-and-identity/mission-statement.
Those invited to campus for an interview may be asked about ways in which they
see their talents contributing to the continued growth of our community and
furthering its mission.
Duquesne University was founded in 1878 by its sponsoring religious community,
the Congregation of the Holy Spirit. Duquesne University is Catholic in
mission and ecumenical in spirit. Motivated by its Catholic identity,
Duquesne values equality of opportunity both as an educational institution and
as an employer.